Question 1

What vehicle types do you have?

Accepted Answer

We operate Mercedes E-Class, E-Class Estate, S-Class, V-Class, and Vito vehicles.

Question 2

How many passengers can you carry?

Accepted Answer

Our vehicles accommodate between 3 and 8 passengers. A 16-20 seater minibus is also available on request.

Question 3

What is your waiting time policy?

Accepted Answer

For airport pickups, it is 60 minutes free from when the flight lands. For normal pickups, it is 15 minutes free of charge.

Question 4

What is your cancellation policy?

Accepted Answer

We require a 24-hour cancellation policy.

Question 5

What payment methods do you accept?

Accepted Answer

Card and bank transfer.

Question 6

How much notice do you require for bookings?

Accepted Answer

We require a minimum of 4 hours' notice if the pickup is based in the West Midlands.

Question 7

Do you provide child seats?

Accepted Answer

Yes, child seats are available upon request.

Question 8

Do you offer meet and greet service?

Accepted Answer

Yes, the driver will wait in the arrival hall with a board.

Question 9

How many years have you been in business?

Accepted Answer

10 years.

Question 10

Are your drivers and vehicles insured?

Accepted Answer

We hold full licenses and insurance for both our company and drivers. All drivers are fully insured alongside their vehicles and have passed all their licenses.

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